Simulation Policy

This Simulation Policy explains the rules that apply when you register for, attend, access or participate in a Finsimco simulation.

Our simulations are designed to recreate aspects of real work - including real tasks, time pressure, teamwork, communication and decision-making with incomplete information. They are deliberately challenging and may feel intense, competitive or stressful. This is part of the simulation design, but it means the experience may not suit every participant.

Please read this Policy carefully. By registering for, joining or participating in a simulation - including where you confirm acceptance when you first access the platform - you agree to this Policy. If you do not agree, you must not participate in the simulation.

This Policy applies together with our Terms of Use, Privacy Policy, Cookie Policy and, where relevant, our Employer Introduction Policy.

1. How to behave in a simulation

Finsimco simulations are live, interactive and often intense. You may work with or compete against other real participants. You are expected to behave professionally, honestly and respectfully at all times.

You must:

•      follow the instructions given by Finsimco, facilitators, lecturers, assessors, employers or authorised programme organisers;

•      treat other participants, facilitators, staff, university representatives, employer representatives and client representatives with respect;

•      participate honestly, under your own identity, using your own account;

•      make a reasonable effort to engage with the simulation and your team;

•      communicate in a professional and appropriate way;

•      report serious technical issues, misconduct or inappropriate behaviour as soon as reasonably possible;

•      respect the confidentiality of simulation materials and other participants.

You must not:

•      harass, intimidate, threaten, abuse, bully, embarrass, discriminate against or deliberately upset another person;

•      use offensive, discriminatory, hateful, sexually inappropriate, defamatory or unlawful language;

•      cheat, collude improperly, manipulate the simulation, use unauthorised assistance, bots or automated tools, or misrepresent your work;

•      impersonate someone else, provide false information, share your login details or allow another person to participate for you;

•      record, screenshot, copy, publish, post, share or distribute simulation materials, confidential information, participant interactions, leaderboards, chat messages or performance outputs without written permission;

•      upload or share unlawful, confidential, offensive, misleading, infringing or harmful content;

•      disrupt the simulation, interfere with the platform, or attempt to access parts of the platform you are not authorised to access;

•      reverse engineer, copy, scrape, extract, reproduce or recreate any part of the simulation, platform, scoring logic, case materials, datasets or content;

•      use information obtained through the simulation to contact, harass, market to or otherwise misuse the details of other participants.

We may remove you from a simulation, suspend your account, withhold results, invalidate your participation, notify the relevant university, employer or client, or take other reasonable action if we believe you have breached this Policy or compromised the integrity, safety or fairness of the simulation.

2. Who this Policy applies to

This Policy applies to all simulation participants: students participating through a university, business school or educational institution; students, graduates and young professionals participating in a Career Launch Simulation; employees, trainees or candidates participating through a corporate client, employer, recruiter or agency; participants in training, onboarding, assessment, recruitment, campus, competition or employer-specific events; and anyone else accessing or using a Finsimco simulation.

You must be at least 18 years old to register directly with Finsimco (for example, for a Career Launch Simulation). Where you participate through your university, school or employer, that organisation is responsible for ensuring your participation is appropriate and for obtaining any consents required for participants under 18.

3. What a Finsimco simulation is

Finsimco simulations are designed to recreate realistic workplace situations. They may involve real tasks, time pressure, incomplete information, teamwork, negotiation, decision-making, competition, commercial judgement and communication under pressure.

The purpose of a simulation depends on the programme: it may be used for learning and practical exposure; university teaching or grading; corporate training or onboarding; assessment or recruitment; career development; employer introductions or candidate matching; or internal analytics, benchmarking and programme evaluation.

The simulation experience is intentionally realistic and may feel challenging, competitive or high pressure. We build it this way because realistic pressure is what prepares people for real roles - but it may not suit every participant’s preferred learning, assessment or communication style.

4. Live interaction and visibility

In many simulations, you do not play only against a computer. You may interact with real participants, teammates, competing teams, facilitators, lecturers, assessors, employers, recruiters or client representatives.

Depending on the simulation format, others may see or hear your name; your assigned role or team; your written messages and chat contributions; your decisions, submissions, actions and timing; your team’s analysis, strategy, negotiation position or outputs; your video, audio or screen presence, where enabled; and team or individual performance outputs, where these are part of the simulation design. Live sessions may also be transcribed, as explained in our Privacy Policy.

For training and learning simulations, team performance or top-performing participants may be shown to the relevant cohort - for example, on a leaderboard - and debrief materials may compare strategies, decisions or outcomes across the cohort. We do not intend to publicly display weak-performer lists. For assessment or recruitment simulations, individual performance data is generally not shown to other participants unless we tell you otherwise for that specific event.

You should participate on the basis that your conduct during the simulation may be visible to other authorised people involved in that simulation.

5. Programmes run through your university or employer

If you participate through a university, business school, corporate client, employer, recruiter or other organisation, Finsimco may make your participation, submissions, platform interactions, simulation behaviour, team outputs and performance data available to that organisation. Your participation may also be subject to that organisation’s own rules, policies and procedures.

A university may use this information for teaching, feedback, grading, academic records, internal analytics, employability support or other programme purposes. An employer or corporate client may use it for training, onboarding, assessment, recruitment, internal analytics, performance management or other employment-related purposes. In each case, that organisation is responsible for its own decisions.

Grade-related questions and academic appeals should be raised with your institution; employment-related questions should be raised with your employer. For assessment or recruitment simulations, feedback may not be provided.

6. Career Launch Simulations

If you register directly with Finsimco for a Career Launch Simulation, we use the simulation to give you practical exposure to realistic work and, where applicable, to assess whether you may be a suitable positive match for employer opportunities.

Your individual Career Launch performance is not shared with employers, recruiters or agencies for recruitment purposes unless you separately opt in to be considered for employer introductions and Finsimco decides that there is a positive match between your profile and a relevant opportunity. If you opt in, our Employer Introduction Policy applies.

If you do not opt in, we do not put you forward to employers or recruiters. We only put participants forward where we believe there is a positive match. We do not send employers negative recommendations or weak-performer lists.

7. Employer-specific and sponsored simulations

Some simulations are connected to a specific employer, recruiter, agency, corporate client or sponsored programme. If you participate in a simulation run for or sponsored by a specific employer, recruiter, corporate client or other sponsoring organisation, your participation, submissions, interactions and performance data will be shared with that organisation.

That organisation is responsible for its own recruitment, hiring, training, assessment, employment, progression and selection decisions.

8. Performance metrics and feedback

Finsimco simulations may generate performance metrics, scores, rankings, feedback, reports, benchmarks, advisory recommendations or other outputs. These may be based on platform interactions, timing, decisions, submissions, role performance, team outcomes, facilitator observations, benchmarking methods, scoring models and other simulation data.

Simulation metrics are not perfect measures of ability, potential, character, employability, academic merit or future job performance. They are simulation-based indicators created in a specific context.

Feedback, where provided, is designed to support learning and development. It may be incomplete, approximate, subjective, generalised, automated, facilitator-led or not suitable for every individual purpose.

Unless there is a material technical error or another issue that Finsimco accepts requires review, simulation outputs are final.

9. No guaranteed result

Participation in a Finsimco simulation does not guarantee a particular score, ranking, grade or academic result; an interview, job offer, referral, employer introduction or recruitment outcome; feedback or individual explanation; improvement in employability, confidence, academic performance or job prospects; that the simulation will reflect every aspect of a real workplace, employer, transaction, project or role; or that a university, employer, recruiter, agency or corporate client will act in any particular way.

You should treat simulations as one learning, training, assessment or career-development experience - not as the only basis for academic, career, recruitment or employment decisions.

10. Technical requirements and technical issues

You are responsible for ensuring that you have a suitable device, browser, internet connection, microphone, camera and other technical setup required for the simulation.

If you experience a material technical issue, you should report it to Finsimco or the facilitator as soon as reasonably possible during the simulation, or within any issue-reporting window we specify. Where we are able to do so, we may review platform logs or other technical records. At our discretion, we may offer support, a retake, a correction or another remedy. We do not guarantee that a technical issue will lead to a changed score, changed outcome, retake, refund, referral, grade adjustment or other remedy.

We are not responsible for issues caused by your device, internet connection, browser settings, failure to follow instructions, third-party systems, or events outside our reasonable control.

11. Reasonable adjustments and accessibility

If you need a reasonable adjustment or accessibility support, you should contact Finsimco, your university, your employer or the relevant programme organiser as early as possible before the simulation.

We will consider reasonable requests in good faith, but not every requested change may be possible or compatible with the purpose, format, timing or integrity of the simulation. The simulation may be time-pressured, competitive and interactive by design; a request for an adjustment does not automatically mean the simulation format, scoring method, time limit, interaction model or assessment purpose can be changed.

12. Simulation materials and your content

All simulation materials, cases, scenarios, datasets, instructions, documents, platform features, scoring methods, reports, benchmarks, debrief materials, designs, software and know-how belong to Finsimco or our licensors. You may use them only for the purpose of participating in the relevant simulation. You must not copy, record, reproduce, publish, share, distribute, sell, licence, adapt, reverse engineer or use any simulation materials or platform features for any other purpose without our written permission - including sharing them with classmates, future participants, online forums, social media, employers or competitors. These obligations continue after the simulation ends.

You are responsible for anything you upload, write, say, submit or share during a simulation, and you must not include confidential, unlawful, offensive, discriminatory, infringing, misleading or unnecessary sensitive personal information. You grant Finsimco permission to use, host, store, process, analyse, display, share and create outputs from your simulation content for the purposes of operating, facilitating, reporting on, improving and administering the simulation and related services. Where you participate through a university, employer, corporate client, recruiter or other organisation, your content and related outputs may be shared with that organisation as part of the programme.

13. Data and privacy

We process personal information in accordance with our Privacy Policy. Depending on the simulation, we may collect and use your registration information, participation data, platform interactions, submissions, communications, transcripts of live sessions, technical logs and performance data. Depending on the context, this information may be shared with your university, employer, corporate client, recruiter, agency or other authorised people, as explained in our Privacy Policy.

Once identifiable data has been deleted or anonymised, we cannot reconstruct it. Deletion happens on a routine schedule and does not indicate anything about how you performed or whether you were considered for any opportunity.

14. Removal, invalidation and investigation

We may remove you from a simulation, suspend access, withhold or invalidate results, restrict future participation, or notify the relevant organisation if we reasonably believe that you breached this Policy; cheated, colluded improperly or used unauthorised assistance; disrupted the simulation; behaved inappropriately or unlawfully; compromised the confidentiality or integrity of the simulation; misused your account; created legal, safety, security, operational or reputational risk; or where a university, employer, client, recruiter, regulator or legal authority reasonably requires action.

We may review platform logs, submissions, messages, facilitator notes and other relevant records when investigating suspected breaches or technical issues.

15. Complaints and concerns

If you have a concern during a simulation, you should raise it promptly with the facilitator or Finsimco.

If your concern relates to a university grade, academic credit, course result or academic process, you should use your university’s appeal or complaint process. If your concern relates to an employer, recruiter, job application, hiring decision, assessment outcome or employment process, you should contact the relevant employer, recruiter or organisation. If your concern relates to personal data, you should contact Finsimco using the details in our Privacy Policy.

16. Liability

Nothing in this Policy excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights that cannot legally be excluded.

Subject to that, and to the fullest extent permitted by law, Finsimco is not responsible for:

•      loss of opportunity, employment, interview, job offer, introduction, promotion, academic result, grade, credit, earnings, profit or business;

•      decisions made by universities, employers, recruiters, agencies, corporate clients or other third parties;

•      embarrassment, disappointment, reputational concern or distress arising from lawful participation in a simulation;

•      poor performance, team dynamics, participant behaviour or disagreement with simulation outcomes;

•      technical problems outside our reasonable control;

•      your failure to follow instructions, meet technical requirements, behave appropriately or report issues promptly;

•      indirect, consequential, special, incidental or punitive loss.

If you are using our services as a consumer, nothing in this Policy affects your statutory rights.

17. General

We may update this Policy from time to time. The latest version will be available on our website or platform. Where changes are material, we may take reasonable steps to bring them to your attention. Your continued registration for or participation in a simulation after an updated Policy is made available means you accept the updated Policy.

This Policy is governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring a claim in another court.

Questions about this Policy should be sent to FINSIMCO LTD, 1 Canada Square, 37th Floor, London E14 5AB, United Kingdom, or by email to info@Finsimco.com.